INDUSTRY INSIDER –
Ireland’s Forecourt & Convenience Retailer Magazine talks to Michael Cattigan, group service director, CBE – the UK and Ireland’s leading EPoS provider – about his career achievements and hopes for the future.
How many years have you worked for your current employer? What path did you take to get into your current role?
I joined a young vibrant CBE 22 years ago as an electronic engineer. As the company and the retail sector developed I took advantage of the abundant opportunities that arose. I became service manager and then Service Director. I also have responsibility for the Organisations Management Systems and Quality systems under the ISO9000 umbrella. I took advantage of excellent training programmes provided and sponsored by CBE throughout my career.
What most appeals to you about working in the sector?
Retail is in a constant cycle of change striving to match the needs and wants of the consumer. As a result Retail EPOS and IT is on development path keeping pace with and very often leading the way. It keeps our sector very vibrant.
What is the most challenging aspect of your job?
One of the most challenging but enjoyable aspects of my job is keeping the products and service delivered by CBE ahead of the competition.
What advice would you give to someone considering a career in your profession?
Set aside time dedicated to ongoing education it will keep you relevant and in the best position to take advantage of the opportunities that arise and deliver excellent work – it gets you noticed.
What would you describe as the highlight of your career so far?
My appointment to the board of CBE.
Which three words best sum up you and your attitude to business?
Appetite, honest, inclusive.
What was your first job?
My first paid job was as a quarry worker.
What could you not live without?
I would like to think that I am not overly dependant on material possessions but I do like my boat a lot!
How do you like to spend your spare time?
Sport (in particular sailing) and talking about sport, a bit of reading and socialising.
Which business figure do you admire?
Willie Walsh, chief executive of International Airlines Group (IAG).
What excites you most about the year ahead?
The considerable investment made by CBE in the UK is now bearing fruit. According to Kantar World Panel, between now and 2015 the UK convenience market has the greatest potential for growth in the whole of Europe. CBE is well positioned to take advantage of this.
Original article published in Ireland’s Forecourt & Convenience Retailer Magazine – September/October Issue (in association with the Barry Group).