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10 Quick Fire Questions with Joe Hockenhull

Company : Hockenhull Garages/HGS Leicester Ltd

Number of Stores : 4 owned and 7 operated

Number of Employees : 153

Years in Existence : 36

1 – What made you choose CBE as your EPoS supplier?

We’ve worked with a fair few supplier’s in my time and a frequent occurrence is the SLA not being kept to; the feedback we had gotten from other retailers regarding CBE was very positive of which they’ve proven themselves on this to be true.

2 – What are the main trends you are observing within your industry?

Petrol forecourts have gone from distress purchase to now being points of destination for your top up weekly shop, delivery pick up and fresh food on the go.

3 – Can you describe what a typical working day looks like for you?

The best part to my job is that every day is different from the next and I enjoy that element of it as it keeps me on my toes.

4 – What do you love about your job?

I’ve learned from my Dad to be very hands-on, no job is beneath me. I enjoy working with all the staff and pride myself on knowing each of their names when I visit each site.

5 – What do you feel is your greatest strength?

Having a flexible approach to life, business, and most of all people. We all have different things that motivate us and I try to find that in each person, so they can work to their best standard.

6 – How do you think your employees would describe you?

I give a warm greeting every time I arrive no matter the type of day I’ve been having, and that I’m fair but at the same time firm when I need to be.

7 – What job role within your company would you be terrible at?

Working the tills during a busy period, I have a tendency to get chatting so would no doubt build a big queue of customers.

8 – What is the most heartwarming thing you have ever seen an employee do for a customer?

It’s difficult to pick one as there have been so many but recently a staff member paid for a young lady’s shopping as she didn’t have enough money in her bank; the goods were baby food and grocery shopping. That’s what I call going the extra mile. We then refunded the member of staff and shared the story with our team.

9 – How do you relax after a hard day at work?

As soon as I get home I take over from the wife and look after the kids so that she can have some downtime; you could say this is a second job as they’re on hyper drive when Daddy gets home!!

10 – Finally, if you could have lunch with one person, who would it be, and why?

Dwayne Johnson (The Rock), love his approach to life, his positive outlook and that he’s always the hardest worker in the room

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